Open dental tech support how to#
Open dental tech support update#
Open dental tech support manual#

Feature RequestsР”Р„s a customer on Support, you can request (and vote on) features youРІР‚в„ўd like added to the software.

Open dental tech support manual#

This feature allows you to quickly access the online user manual for the area of Open Dental youРІР‚в„ўre in: Just click the ? at the top of the window. With Support, you get access to the in-software Help Feature.

Open dental tech support update#

Update your software to receive CDT codes, and over a hundred new features and enhancements requested by users like you! When youРІР‚в„ўre on support, you can update for free, itРІР‚в„ўs included in your Support cost. We release three to four major versions a year. DonРІР‚в„ўt store up a whole list of questions РІР‚вЂњ please call us as questions come up so we can resolve up to 2 issues in each call. Tell us how the result is different than what you expected.Р”В¤.

Open dental tech support how to#

TECH TIP: How to get the most out of your support callР”Р€. No problem РІР‚вЂњ send an email to РІР‚вЂњ our team will get back to you promptly. If you have more than 2 questions, we can put you back in the queue for a callback, or you can chat with us.Р”В®mail: ItРІР‚в„ўs after hours, youРІР‚в„ўre located outside of North America, or you just prefer email. There is a 2 question limit per call so that we can help everyone in a timely manner.

Phone: Call as many times as youРІР‚в„ўd like throughout the day. Unlimited HelpР”В¬hat: Get a quick answer to a quick question via chat, and get back to your most important job РІР‚вЂњ caring for your patients! In this post, weРІР‚в„ўll discuss the benefits of being on Support with Open Dental. But support is SO much more than just getting technical help.

Being on Support means you have unlimited access to our dedicated technicians for help with the software. Requires installation of software update by practice, installation must be run on all workstations.Р”Р„utomatic software updates with no end-user intervention.We are committed to providing exceptional technical support to our customers. Requires additional configuration, fees and IT investment to share data at multiple office locations.Р”Р„ll of your office locations have access to the same data and images. Automatic, HIPAA-compliant backups and disaster recovery. Includes security-rich, multi-location, and HIPAA-compliant storage for all your sensitive patient and practice management data. Practice is responsible for storing all data and exercise complete control and responsibility for it. Shorter timeframe allows staff to ramp up very quickly on the system. Longer timeframe may provide additional time for staff to become familiar with the system.Р”В¬an be deployed in a matter of days, can swiftly add more seat licenses as your practice scales, and typically requires less involvement and support from IT. Generally, requires a longer deployment schedule, and more intense involvement from support and IT. Provides consistent system performance across all office locations. Remote access requires connecting via a VPN session.Р”Р„nytime, anywhere access to patient data from almost any device connected to the internet. Lower upfront cost, reducing the amount of capital expenditure in a given year.Р”Вoes not require internet connectivity except for integrated services. Greater upfront cost due to the purchase of the in-house server, software licenses and IT resources needed to implement and provide ongoing support. Refer to the comparison matrix below to see which configuration is the best fit for your thriving dental practice:

Safeguard your practice with HIPAA-compliant protection.

Generate robust reports quickly and easily.

Eliminate the need to manually track the number of aligners a patient has been given, whether printed in-house or outsourced.

Enjoy quick access to the information you reference most often with previews of images and notes.

Whether you choose SoftDent on-premise or cloud, you will benefit from the following advantages: OrthoTrac/Imaging Installation AppointmentsР”В¬hoose the configuration that best suits your practice needs PracticeWorks/Imaging Installation Appointments

SoftDent/Imaging Installation Appointments Imaging and Case Collaboration Application (ICC)